Fax services for Canadian law firms

Confidentiality comes first

The Federation of Law Societies of Canada's Model Code, rule 3.3, sets out a lawyer's duty to hold client information in strict confidence, and provincial and territorial law societies have adopted their own versions of it. Law societies also publish guidance on technology and cloud computing. Before choosing any service, check your law society's current guidance and make sure the provider's security measures meet it.

FaxToFax is built with safeguards for FLSC Model Code 3.3 and PIPEDA. Documents are encrypted in transit with TLS 1.2 or higher and at rest, and received faxes go to a private encrypted inbox rather than email, so privileged material doesn't end up in a forwarded message.

Features that suit a practice

• Shared inbox on the Business plan, so a clerk or assistant can monitor incoming faxes for a group of lawyers.
• Roles for owner, admin, member and viewer, to separate who can send from who can only read.
• Up to 50 recipients per fax, useful for sending a letter to all counsel in a multi-party matter, with each number confirmed first.
• Compose documents in the editor on your firm letterhead, with cover pages carrying your logo and saved templates.
• Schedule faxes up to 90 days ahead and cancel before they send.
• An append-only audit log of every view, download and send, exportable as CSV.
• Retention controls with automatic purge, to match your file retention policy.

What it doesn't do

To be clear about the limits: FaxToFax doesn't offer e-signatures, integrations with practice management software, an API, or fax-to-email. Existing fax numbers can't be ported yet, so you'd announce a new number. Faxes are downloaded from the browser and filed in your document management system like any other document. For many firms that's enough; larger firms with integration needs may want to discuss an Enterprise arrangement. Other guides on faxservices.ca cover moving off an office fax machine.